What qualities make a great real estate agent in New Zealand?

What Makes a Great Real Estate Agent in NZ?
Great real estate agents are distinguishable from merely competent ones.
Here are the qualities that actually matter.

Market knowledge that goes beyond the surface
A great agent knows the market at a level that surprises both sellers and buyers. They can tell you not just what comparable properties sold for but why they sold for that price. What the buyer pool looked like, what conditions were negotiated, what the property’s specific attributes contributed to or detracted from the outcome.
This depth of market knowledge comes from active selling, not from reading reports.

Pricing accuracy
The ability to price accurately - not aspirationally, not conservatively, but correctly - is the most valuable single skill a real estate agent has. Overpricing a property costs vendors time, money, and market position. Underpricing leaves money on the table.
A great agent can look at a property and tell you what the market will pay, support that view with evidence, and have the courage to deliver that view even when it is not what the seller wants to hear.

Negotiation skill
Negotiation in real estate is not about being aggressive or tough. It is about understanding the buyer’s motivations, identifying what is most important to both parties, and structuring a deal that meets both parties’ core needs. Great negotiators achieve the best outcome for their client without blowing up deals by creating unnecessary conflict. They are calm, strategic, and persistent.

Marketing execution
A great agent does not just list your property on TradeMe and wait for the phone to ring. They plan and execute a marketing campaign that reaches the specific buyer profile most likely to purchase your property: the right platforms, the right message, the right targeting, and the right follow-up. They use their buyer database to identify and directly contact potential buyers before public listing if appropriate.

Honest communication under pressure
Selling a property involves stressful periods: feedback that the price may be too high, a deal that falls over, a conditional offer with a long due diligence period. A great agent communicates honestly through these moments rather than telling vendors what they want to hear. They manage expectations, explain the situation clearly, and recommend adjustments when needed.

After-sale follow-through
The agent’s work does not end when the sale becomes unconditional.
Managing the settlement period, ensuring any conditions are satisfied, coordinating between lawyers and all parties, handling pre-settlement issues - this all requires continued attention.
​Great agents stay engaged through to keys-in-hand, not just to commission-confirmed.

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Paul Sumich is a Whangarei-based real estate professional with local Northland expertise. Find more at paulsumich.co.nz/blog